Extended DISC

Decode the Buyer™
Sales Intelligence
Reading Others to Convert Business

  • Learn how to read personality styles
  • Adapt your approach for impact and results
  • Know how to communicate in a style that resonates with your clients
  • Know what drives your clients
  • Pivot your approach for better outcomes
Sales Negotiation Online Training
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What you get in this course

  • Equip yourself with advanced skills in behavioural profiling using the Extended DISC® model
  • Worksheets, downloads & Q&As

Topics we cover in this course

How Our Personality is Created

  • How our ‘core self’ is produced
  • What influences our reactions and view of the world
  • How past experiences shape communication and decision-making

Extended DISC Profiling System

  • Understand the four main behavioural styles: D, I, S, C
  • Know your own DISC profile and natural communication patterns
  • Learn how different styles interact in work and sales environments

The Neuroscience of Trust and Behaviour

  • How trust is built and broken in sales conversations
  • Brain responses to rapport, threat, and influence
  • Using neuroscience to create instant connection and credibility

Speed Read Others for Better Results

  • Verbal and non-verbal cues: tone, pace, body language, questioning styles
  • Observational strategies for identifying others’ styles quickly
  • Recognising stress behaviours and buyer hesitation

Adapt Your Approach for Influence & Trust

  • How to pivot communication for better outcomes
  • Matching styles to motivate and engage clients
  • Overcoming common style-based communication breakdowns
  • Tailoring conversations to reduce friction and build alignment

Converting Sales by Styles

  • How each DISC type makes buying decisions
  • What to say and not say to close D, I, S, and C buyers
  • Case studies: real examples of converting tough customers by flexing style
  • Have a clear script and technique that match style-based buying psychology

The value we provide for our community

Thanks to this course, I asked so many questions and found out things I never would have uncovered previously, some of which may have resulted in unexpected and uncapped costs.

The course set me up with clear strategy, and tactics.
Amy Renae, GM, Shift8
For over 6 years we have partnered with Charmaine from Smarter Selling who is a stand out trainer, facilitator and expert Sales, Leadership, Mindset and Communication expert.

The online programs are a true masterpiece in enabling the leaders to extend on their learning.
Tom Pospieszny
The training covered key connection points, mindset, projection, assumptions, bias, language, intent, and  reading others.

Charmaine’s superpower is bringing passion and excitement, keeping it on point, practical, and relevant and weaving relevant stories.
Adrienne Jerram
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