Customer Service

Create outstanding customer experience naturally & confidently

  • Understanding questions and their importance
  • How to WOW the client
  • Be the Director of first impressions
  • Listen to understand
Sales Negotiation Online Training
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What you get in this course

The course takes you through how your sales team can improve professionalism and provide customers with premium service 100% of the time.
  • Over 100+ lessons
  • Worksheets, templates & downloads

Topics we cover in this course

Negotiating in
Every Situation

  • From ad-hoc to planned pitches—apply and adapt the principles seamlessly
  • Build confidence in all types of negotiations: on the spot requests, or high-stakes, complex multi-stakeholder scenarios
  • Recognise difference between deals, persuasion & negotiation
  • Identify where negotiation sits in the arc of communication

Negotiation Is About Relationships

  • Start with the relationship in mind that you wish to preserve after it’s all done
  • It’s not win/lose, conceding, or giving in—it’s about value and respect
  • Emotional intelligence to manage difficult conversations, balancing assertion, power and different degrees of influence

An Easy to Use
Negotiation Blueprint

  • Follow a proven template to plan and guide any type of negotiation
  • Comprehensive and thorough planning that leaves nothing out
  • Adapt for different personality types and the tactics they typically use – with practical counters so you stay in control
  • Probing techniques to reveal real parameters or hidden bargain points

Recognise, Label &
Counter Tactics

  • Spot the most common negotiation tactics people use to get what they want
  • Practise practical counters so you gain and stay in control under pressure
  • Trade your way to a fair, controlled outcome—without losing margin

Learn Without the
Spotlight

  • Learn in small interactive group settings with professional peers
  • Practical behaviour experiments to uncover your strengths
  • Enhance your comfortable, natural business behaviours for greater control

Practical & Immediately Useful

  • Quick‑reference guide for fast‑paced, face‑to‑face or phone negotiations

  • Smarter Selling blueprint for more complex, structured deals

  • Strategies that are simple, repeatable, and ready to use straight away

The value we provide for our community

Thanks to this course, I asked so many questions and found out things I never would have uncovered previously, some of which may have resulted in unexpected and uncapped costs.

The course set me up with clear strategy, and tactics.
Amy Renae, GM, Shift8
For over 6 years we have partnered with Charmaine from Smarter Selling who is a stand out trainer, facilitator and expert Sales, Leadership, Mindset and Communication expert.

The online programs are a true masterpiece in enabling the leaders to extend on their learning.
Tom Pospieszny
The training covered key connection points, mindset, projection, assumptions, bias, language, intent, and  reading others.

Charmaine’s superpower is bringing passion and excitement, keeping it on point, practical, and relevant and weaving relevant stories.
Adrienne Jerram
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