NDIS

Consultative Engagement & Customer Service Excellence Training

  • Position yourself as the Trusted Advisor & provider of choice
  • Build rapport and trust, quickly and with sincerity
  • Identify and connect with participant's and their support network's true values and needs
  • Nurture warm leads strategically with added value
Sales Negotiation Online Training
Write your awesome label here.

What you get in this course

  • Practical methods to help you connect easily, with integrity and authenticity
  • Learn how to understand the individuals needs
  • How to align with each family/customer and deliver your solution effectively and with confidence
  • 6 core topics on how to drive growth
  • Over 80+ lessons
  • Over 300+ minutes of video
  • Worksheets, checklists and printables

Topics we cover in this course

Build Trust & Rapport

  • Adopt the Trusted Advisor mindset to strengthen participant relationships
  • Connect authentically with participants, families, and support networks
  • Personalise every conversation while meeting NDIS compliance standards

Guide Service Decisions

  • Ask the right questions to uncover participant goals and priorities
  • Read and respond to verbal and non-verbal cues
  • Manage concerns, objections, and expectations with professionalism and empathy

Communicate with Impact

  • Present your services and value with clarity and confidence
  • Navigate funding and plan conversations with transparency
  • Ensure seamless communication and handover across all teams

Convert & Retain

  • Turn enquiries into active participants naturally and ethically
  • Maintain trust through every stage of the participant NDIS journey
  • Grow service utilisation by aligning support conversations to participant needs

Grow Referrals

  • Build strong relationships with coordinators, referrers, and community groups
  • Stay top-of-mind with consistent, valuable engagement
  • Leverage partnerships to increase high-quality referrals

Lead with Purpose

  • Balance empathy with commercial and organisational goals
  • Coach teams to embed proactive participant-centred practices
  • Represent your organisation’s values and purpose with pride at every interaction

The value we provide for our community

Thanks to this course, I asked so many questions and found out things I never would have uncovered previously, some of which may have resulted in unexpected and uncapped costs.

The course set me up with clear strategy, and tactics.
Amy Renae, GM, Shift8
For over 6 years we have partnered with Charmaine from Smarter Selling who is a stand out trainer, facilitator and expert Sales, Leadership, Mindset and Communication expert.

The online programs are a true masterpiece in enabling the leaders to extend on their learning.
Tom Pospieszny
The training covered key connection points, mindset, projection, assumptions, bias, language, intent, and  reading others.

Charmaine’s superpower is bringing passion and excitement, keeping it on point, practical, and relevant and weaving relevant stories.
Adrienne Jerram
Created with