Childcare

Position yourself as the trusted advisor for families

  • Conduct childcare tours that convert interest into enrolments
  • Adapt your approach to different parents and decision-making styles
  • Ask powerful questions and use language that builds confidence
  • Create instant rapport and leave lasting first impressions
Sales Negotiation Online Training
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What you get in this course

  • 8 lessons on key insights into Childcare 

Topics we cover in this course

Tours that Convert

  • How to showcase your centre with confidence and structure
  • Turning walk-throughs into enrolments by highlighting what parents value most
  • Presenting your centre as the clear choice over competitors

Trusted Advisor Positioning

  • Establishing credibility so parents see you as the expert
  • Asking the right questions to uncover families’ true needs
  • Using language that builds confidence and trust

First Impressions & Rapport

  • Skills to become the “Director of First Impressions.”
  • Building instant rapport with parents and children.
  • Transferring rapport seamlessly across your team for a consistent experience.

Observing & Adapting

  • Observing and understanding parent behaviour and motivations.
  • Recognising that “the customer is not you” – tailoring your approach to them.
  • Flexing your communication style to suit different decision-makers.

NEW TOPIC

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NEW TOPIC

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The value we provide for our community

Thanks to this course, I asked so many questions and found out things I never would have uncovered previously, some of which may have resulted in unexpected and uncapped costs.

The course set me up with clear strategy, and tactics.
Amy Renae, GM, Shift8
For over 6 years we have partnered with Charmaine from Smarter Selling who is a stand out trainer, facilitator and expert Sales, Leadership, Mindset and Communication expert.

The online programs are a true masterpiece in enabling the leaders to extend on their learning.
Tom Pospieszny
The training covered key connection points, mindset, projection, assumptions, bias, language, intent, and  reading others.

Charmaine’s superpower is bringing passion and excitement, keeping it on point, practical, and relevant and weaving relevant stories.
Adrienne Jerram
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