Aged Care

Specialised program for aged care teams

  • Connect & engage with authenticity & memorable impact
  • Establish trust & credibility from the first point of contact
  • Inform & guide with purpose
  • Sell naturally with integrity
  • Stand out as the provider of choice
Sales Negotiation Online Training
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What you get in this course

  • Practical methods to help you connect easily, with integrity and authenticity
  • Learn how to understand the individuals needs
  • How to align with each family/customer and deliver your solution effectively and with confidence
  • 6 core topics on how to drive growth
  • Over 80+ lessons
  • Over 300+ minutes of video
  • Worksheets, checklists and printables

Topics we cover in this course

Build Trust & Rapport

  • Adopt the Trusted Advisor mindset with warmth and empathy
  • Build instant rapport with tone, body language, and presence
  • Personalise conversations while maintaining compliance

Guide Service Decisions

  • Ask the right questions to uncover true needs and motivators
  • Interpret emotional cues and adapt to different personalities and family dynamics
  • Manage objections and expectations calmly and professionally

Communicate with Impact

  • Present your value, services, and differentiators with confidence
  • Use clear, respectful language across all communication channels
  • Maintain seamless handover and service consistency across all teams
  • Navigate cost and funding conversations with ease

Convert & Retain

  • Turn enquiries and tours into clients naturally and ethically
  • Confidently close while maintaining trust and integrity
  • Increase sign ups and occupancy through positive, client‑focused engagement

Strengthen Relationships

  • Nurture leads and maintain engagement during decision periods
  • Build trusted partnerships with referrers and third parties
  • Be seen as the credible expert families can trust

Lead with Purpose

  • Shift from task‑based to outcome‑driven conversations
  • Balance empathy with commercial priorities
  • Represent your organisation values and purpose with pride at every interaction

The value we provide for our community

Thanks to this course, I asked so many questions and found out things I never would have uncovered previously, some of which may have resulted in unexpected and uncapped costs.

The course set me up with clear strategy, and tactics.
Amy Renae, GM, Shift8
For over 6 years we have partnered with Charmaine from Smarter Selling who is a stand out trainer, facilitator and expert Sales, Leadership, Mindset and Communication expert.

The online programs are a true masterpiece in enabling the leaders to extend on their learning.
Tom Pospieszny
The training covered key connection points, mindset, projection, assumptions, bias, language, intent, and  reading others.

Charmaine’s superpower is bringing passion and excitement, keeping it on point, practical, and relevant and weaving relevant stories.
Adrienne Jerram
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