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Smarter Selling Academy

The Academy provides you with the right tools, strategy and techniques you need to be successful.

Learn how to shift limiting beliefs, build trust in yourself, your solution, and approach every interaction with confidence and certainty.

Be upskilled, inspired, and motivated. Become the Trusted Advisor.
Learn some Key Insights to give you the Sales Edge

 Observing & Adapting
 Your Mindset
 Phases of a Sale
 Art of Preparation
 Product Knowledge
 Bringing the Sale Forward
 Information Transfer
 Questions
 Are You a Business Partner?
Learn some Key Insights around Selling

 Being the Trusted Advisor
 Observing & Adapting
 The Customer is not You
 What Is Selling?
 Pulling the Sale Towards You
 Questions
 Language
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Take a sneak peek at what to expect inside the Academy


Including:

  • Over 400 Expert-Led Videos
  • Bite-sized lessons that can be applied immediately
  • Practical frameworks, worksheets, scripts, and templates
  • Develop the skills to influence with integrity
  • Learn a solid framework on how to sell with integrity and authenticity

Our Courses

  • Wow the client

  • Sales 101



Outstanding customer experience 

 Build rapport
 Trust
 Manage & exceed client expectations
 Listening
 Empathy
 Reading others
 Power of language
 Serving challenging customers
 Telephone skills
 Communication
 Engaging customers
 Beliefs
 Mindset
 Projection
 Accountability
 Educating & guiding
 Positive interactions
 Complaint handling
 Problem solving
 Emotional Intelligence




  • Step into Sales with Confidence 



The fundamentals of modern sales

 Communication
 Questions
 Phone techniques
 Commercial conversations
 Building
relationships
 Energy
 Mindset
 Listening
 Engaging customers
 Professional acumen
 Control the conversation
 Assertion
 How to sell
 Understanding the buyer
 Reading each situation
 Converting & closing
 Confidence & certainty





  • Be the Authority
  • Subject Matter Expert


Sophisticated selling techniques

 Trusted Advisor
 Mindset
 Be a business partner 
 Commercially minded
 Beliefs
 Assumptions
 Exploration
 Questions
 Listening
 Objections
 Negotiation
 Business Development
 Account 
development
 Presenting
 Upsell / cross-sell
 Buyer behaviour
 Following up
 Converting & closing






  • DISC Personality Types
  • Speed read others


Understand Personality Styles  styles to improve communication

Identify:
 Your own default style for increased self-awareness
 Your colleagues' & clients' styles for better collaboration

Understand:
 Different ways people think, act, and communicate
 Speed-reading communication styles
 Adapting your approach for stronger impact and results (emails, meetings, presentations)
 Individual motivators (teams, clients)




  • Creating Opportunities
  • Driving Growth


Strategic Business Development for Account Growth & Acquisition

 Winning traits of successful business development professional
 Key steps for an actionable business development plan
 Prospecting & existing customer development
 Selling without 'selling'
 Pre-suasion & influence: selling 'ahead'
 Value propositions
 Qualifying prospects
 Follow up: purpose & timing
 Referrals: turning one into many
 Effective networking
 Building emotional intelligence
 Linkedin optimisation
  • Be a confident and successful Negotiator


Skilfully handle 'on-the-spot', planned and complex negotiations

 How to plan a skilful negotiation
 Choosing the best strategy
 Using team strengths
 Spotting key tactics others use and practical counters that keep you in control
 Controlling the whole process to ensure you maintain a positive relationship
 Assertion
 360 Negotiation immersion:
planning, openings, tactics, power shifts, persuasion, process, control, and relationship management skills
 Win Win



  • Sales is helping
  • Commercially minded


Be a specialist
 Exploration
 Questions
 Understanding
 Care factor
 Being the Trusted
Advisor
 Telephone skills
 Voice
 Certainty
 Customer service
excellence
 Commercially minded
 Listening
 Objections
 Educating
 Signing up
  • Trusted Advisor
  • Commercially minded


Educate your client
 Exploration
 Questions
 Understanding
 Care factor
 Being the Trusted
Advisor
 Telephone skills
 Voice
 Certainty
 Customer service excellence
 Commercially minded
 Listening
 Objections
 Educating
 Signing up
  • Stand out
    commercial smarts
  • Read the customer


Wow your client
 Welcome your client
 Value
 Emotional
purchase
 The vision
 Why your store?
 Customer experience
 Expertise and excellence
 The level of care
 Wow factor
 Customer profile

LUXURY RETAIL
 Extension of the brand
 Passion
 Elevate the brand
  • Convert on each call
  • Presell 



Subject matter expert
 Being the Trusted Advisor
 Exploration
 Speed to enquiry
 What the client wants
 Understanding others
 Rapport
 What to say
 Qualifying
 Building
relationships
 Pricing
 Call out fee
 Competition


Starter pack icon
  • Getting the best out of your team



Know how people tick
 Motivating different personality styles
 Advanced people management - speed reading behaviours
 Leveraging and managing team dynamics: strengths and differences
 Easily grow and develop your team
 Adapting your communication style for better relationships and outcomes
Starter pack icon
  • Put forward your centre as the centre of choice


Centre of Choice
 Tours that convert
 Trusted advisor
 Observing & adapting
 The customer is not you
 Questions
 Language
 Transferring rapport
 Director of first impressions






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